Privacy Policy - Loneliness in Europe

1. Introduction and general terms

Loneliness in Europe (LIEU) and the people we seek to help, are dependent on the cooperation of members and supporters as well as the goodwill and trust of the public. We are therefore committed to protecting any personal information we obtain about you, whether you are just visiting the Loneliness in Europe website or are a member, financial supporter or volunteer. This Privacy Policy sets out how we obtain, use and protect any personal information you provide to us or that we may collect about you, whether online, via phone, text, email, in letters or in other correspondence.

Please read the following carefully to understand LIEU’s views and practices regarding your personal data and how we will treat it. By visiting the site, you are accepting and consenting to the practices described in this Privacy Policy.

This privacy policy explains the following:

  • what information Loneliness in Europe may collect about you;

  • how Loneliness in Europe will use information we collect about you;

  • when Loneliness in Europe may use your details to contact you;

  • whether Loneliness in Europe will disclose your details to anyone else;

  • your choices regarding the personal information you provide to us; and

  • the use of cookies on the site and how you can exercise your choices in relation to those cookies.

  • Loneliness in Europe is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the EC Directives on GDPR, (2016/279 (GDPR)) and the national laws of the seat of LIEU (Algemene verordening gegevensbescherming 25 mei 2018 (AVG)).

The site contains hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, including policies on their use of cookies. If you follow a hyperlink to a third party website, we urge you to review these policies before submitting any personal data to the third party website. The third party’s policies will govern the use of personal information you submit or which is collected by cookies whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of third party websites and your use of such websites is at your own risk.

2. Who we are

Loneliness in Europe is a charity platform and a foundation to be registered in The Hague the Netherlands. Parkstraat 75B

2514 JG, The Hague. Post Box: Postbus 13293, 2501 EG Den Haag

This Privacy Policy relates to information which is obtained by Loneliness in Europe. For the purpose of the GDPR, the data controller is Loneliness in Europe.

3. What information will Loneliness in Europe collect about me?

When you contact Loneliness in Europe to retrieve information, become a member, make a donation or sign up to any of Loneliness in Europe’s activities or online content, such as newsletters or your telephone, email or write to Loneliness in Europe, or engage with Loneliness in Europe via social media channels, we may receive and retain personal information about you. This can consist of information such as your name, email address, postal address, telephone or mobile number, bank account details to process donations.

By submitting your details, you enable Loneliness in Europe (and where applicable any sub-contractors we may use) to raise funds and to provide you with the services, information, activities or online content you select.

We do not ask members to provide “sensitive personal data”. However, if you reveal such information in emails or other communications hosted by our site, you are consenting to this sensitive personal data possibly being collected and processed by us. If you do not wish to consent, please do not include sensitive personal data in your communications to, or through, the site.

If there is a clear reason for collecting sensitive personal data, for example, if you indicate you’re lonely or seeking help and ask us for information or to be linked up to an organization who could support you, we need this to ensure that we provide appropriate facilities or support to enable you to find the right help.

If you are simply browsing the site as an anonymous visitor, Loneliness in Europe may still collect certain information from you, such as your IP addresses (an IP address is a number that can uniquely identify a specific computer or other network devices on the internet).

If you enter your contact details in one of our online forms, we may use this information to contact you even if you don’t “send” or “submit” the form. We will only do this to see if we can help with any problems you might be experiencing with the form or with our websites.

We may combine the information we collect about you and the information you give to us with the information we receive from other sources.

Loneliness in Europe also will use cookies. Cookies are small text files on your device. They are made by your web browser when you visit a website. Every time you go back to that website, your browser will send the cookie file back to the website’s server. They improve your experience of using a website, for example, by remembering your preference settings and by measuring your use of a website to ensure that it meets your needs. See Section [11] below for more detail on how we use cookies and how you can control your cookie preferences.

4. How will Loneliness in Europe use the information it collects about me?

Loneliness in Europe will use your personal information for a number of purposes including the following:

  in relation to any correspondence you have entered into with us whether by letter, email, text, social media, message board, or any other means;

  for “service administration purposes”, which means that Loneliness in Europe may contact you for reasons related to donations you have made, the completion of commercial or other transactions you have entered into with Loneliness in Europe, or an activity or online content you have signed up for;

  for internal recordkeeping, to administer the site and for internal operations, including troubleshooting, data analysis, testing, statistical and survey purposes;

  to fulfill contracts you have entered into with Loneliness in Europe;

  to contact you about any content you provide;

  to invite you to participate in surveys or research about Loneliness in Europe or our work (participation is always voluntary);

  for marketing purposes where you have specifically consented to receive marketing communications from us (see below). As we a charity platform, we do not expect to have any marketing activities, yet we include this provision for completeness.

  to provide you with information about our activities or online content you have agreed to receive;

  to personalise the way Loneliness in Europe content is presented to you;

  to use IP addresses to identify the location of users, to block disruptive use, to establish the number of visits from different countries;

  to analyse and improve the activities and content offered by the site and to provide you with the most user-friendly navigation experience. We may also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes;

  to notify you about changes to our platform and its services; and

  as part of our efforts to keep our site safe and secure.

5. Personal information submitted when you make a donation

We will collect your first and last name, and your email address, when you make a donation. When you make a card payment your credit or debit card details are only collected by our future third party payment provider – PayPal. We do not store your credit or debit card details.

6. Will Loneliness in Europe share my personal information with anyone else?

We will only use your information for the purposes for which it was obtained.

Loneliness in Europe will not, under any circumstances, share or sell your personal data with any third party for marketing purposes and you will not receive offers from other companies or organisations as a result of giving your details to us.

We may share your information with selected third parties, including “data processors” such as our service providers and associated organisations who help us to prepare and send the materials relating to our projects and activities. These “data processors” will only act under our instruction and we will – contractually - not allow these organisations to use your data for their own purposes and will take care to ensure that they keep your data secure.

  if Loneliness in Europe merges with a third party, in which case personal data held about members will be one of the transferred assets;

  if disclosure is required or permitted by law (for example to government bodies for tax purposes or law enforcement agencies for the prevention and detection of crime, subject to such bodies providing us with a relevant request in writing); and

  in order to enforce or apply our terms and conditions or to protect the rights, property or safety of Loneliness in Europe, or our members or others.

7. Offensive or inappropriate content placed on the site

If you post or send offensive, inappropriate or objectionable content to or anywhere on the site or otherwise engage in any disruptive behaviour on the platform of Loneliness in Europe, we may use your personal information to stop such behaviour.

Where Loneliness in Europe reasonably believes that you are or may be in breach of any applicable laws (e.g. because content you have posted may be defamatory), we may use your personal information to inform relevant third parties such as your employer, internet provider or law enforcement agencies about the content and your behaviour.

8. Where we store your personal data

It may sometimes be necessary to transfer personal information to other European Union (EU) or European Economic Area (EEA) countries. When this is needed, information is only shared within the laws and regulations of the EU and the EEA. By submitting your personal data, you agree to this transfer, storing or processing. Loneliness in Europe will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Unfortunately, the transmission of information via the internet is not entirely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

9. How long will Loneliness in Europe keep my personal information?

We will hold your personal information on our systems for as long as is necessary for the relevant activity, for example we will keep a record of donations for at least seven years.

Where you contribute material to us, e.g. user generated content or in response to a particular campaign we will generally only keep your content for as long as is reasonably required for the purpose(s) for which it was submitted unless otherwise stated at the point of generation.

10. What is Loneliness in Europe’s policy on allowing me to update, correct, or delete my personal information?

The accuracy of your information is really important to us. We want to ensure that we are able to communicate with you in ways that you are happy with, and to provide you with information that is of interest. If you wish to change how we communicate with you, or update the information we hold, then please contact us. You may:

  email us at; or

  write to us at: Loneliness in Europe, PO Box 13293, 2501 EG The Hague, the Netherlands.

You may also opt out of  emails at any time by clicking the unsubscribe link in any newsletter or email from Loneliness in Europe.

Under the GDPR you have the right to request a copy of the personal data we hold about you and to have any inaccuracies corrected. (We reserve the right to charge you a small fee (€ 10) for information requests and require you to prove your identity with a piece of approved identification).

Under GDPR you have the right to ask Loneliness in Europe to erase you personal data under certain conditions, you also have the right to restrict processing of your data and to object to the processing of you data, under certain conditions. Furthermore you have the right to ask Loneliness in Europe to transfer the data (data portability) we have collected about you to another organization or to you, under certain conditions.

Please address requests and questions about this or any other question about this Privacy Policy to the Loneliness in Europe, or to the address as mentioned above.

12. Cookies Policy – information Loneliness in Europe collects from your computer or mobile device
a. What is a cookie?

Cookies are small text files on your device. They are made by your web-browser when you visit a website. Every time you go back to that website, your browser will send the cookie file back to the website’s server. Cookies are useful because they allow a website to recognise a user’s device. Click here or here to find more information about cookies.


Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience.

They can also help to ensure that adverts you see online are more relevant to you and your interests.

b. Why does Loneliness in Europe use cookies?

Like many websites, Loneliness in Europe uses cookies in order to provide you with a more personalized web service.

Cookies help us identify which bits of the site people are using, and help us to work on those sections of the site to improve the user experience. We also use cookies to help show content on the site which is relevant to you and your interests, for example, if on a previous visit you went to our pages about emergencies, projects or events, we might find this out from your cookie and show you other information on the site related to emergencies, projects or events on subsequent visits.

Information supplied in cookies also allows us to measure the effectiveness of online campaigns for Loneliness in Europe. This enables us to ensure that the effort we spend on this platform gives us a good return on work and volunteer investment.

If you register with us or if you continue to use the site, you agree to our use of cookies.

13. Changes to Loneliness in Europe’s Privacy Policy

Loneliness in Europe may update this Privacy Policy at any time by amending this page so please check this page from time to time and take notice of any changes. In particular, you may wish to check this page each time you submit personal information to Loneliness in Europe. If you do not agree to these changes, then please do not continue to use the site.

14. Contact 

If you have any comments or queries concerning our Privacy Policy, please email us at.; or

or write to us at:

Loneliness in Europe, PO Box 13293, 2501 EG The Hague, the Netherlands